Order Information

Placing An Order
Security Of Orders
Postage
Refund Policy
Privacy
Terms Of Use

Placing an Order

At XMA Skin Therapy we make ordering simple. You can order with us online, mail, fax or by phone and we accept payment by Mastercard, Visa, Cheque, Money Order and Direct Deposit. This page of the site will go through a few of the issues you may have when ordering from our site including postage, site security and our refund policy. If you have any questions at all please call us on 1800 20 35 66 within Australia or on 617 3285 1029 from international.

Security Of Orders

Our Site Is Secure

At XMA Skin Therapy we are concerned about your privacy and protection.  Many internet web sites do not mention about security because they do not have any!   We use the latest technology to keep your information private.

How does XMA Skin Therapy make credit card transactions safe?

We use a Paypal for all our online credit card processing, which uses a secure server with the latest 128 bit encryption technology installed.   Any sensitive information sent from your secure browser to XMA Skin Therapy uses SSL encryption technology. This scrambles the information and prevents others from looking at it. As you are shopping online at XMA Skin Therapy, your browser will automatically switch between the normal and SSL encrypted mode. This is typical; often browsers will provide informative messages indicating a change in security mode.

What is a secure browser?

Browsers that support the SSL encryption technology are called secure browsers. Most Netscape Navigator (version 1.2 and later) and Microsoft Internet Explorer browsers (version 3.0 and later) are secure. Your browser will automatically enter the secure mode when you make purchases with Sundance Country Farm.

In Netscape browsers, a key appears in the lower left hand corner to indicate the current security mode. When the key appears unbroken , data sent between your browser and the Web site is secure; if the key appears broken , the data is being sent unencrypted.

In Microsoft browsers, a lock  appears in the lower right hand status bar during a secure session. No lock is visible during normal unencrypted sessions.

What is a secure server?
A secure server communicates to the secure browser.  You can tell if the website is a secure browser by the web address.  Most websites have a web address such as http://www.yahoo.com a secure server will have a web address, such as: https://www.yahoo.com.  Please note the “S” after the http. (this indicates a secure server)

Most secure browsers will warn users when their browser leaves the secure mode of operation. AtXMA Skin Therapy, it is normal for this to occur. Typical instances are:

  • following a purchase
  • after viewing the order form
  • after adding an item to the shopping cart

If the warning options have been turned off in your browser, you may not see these messages. However, XMA Skin Therapy always ensures that your information is safely handled.

Can’t I just e-mail my order to you?
Normal E-mail is not a secure way to send credit card and other private information over the internet.  For your security, we HIGHLY reccomend that you NEVER email us, or any other merchant your credit card information.  We also HIGHLY reccomend that you never enter your credit card information onto a website that does not have a SECURE SERVER, while you are running a secure browser.

Postage

How long will my order take to ship?
All orders are generally processed within 24 hours before it ships by Autralia Post Express Post within Australia and Air Mail to New Zealand and depending on your shipping address,will usually arrive within 3 days in Australia and 7 days in New Zealand.

Where will my order be shipped from?
All of our eczema treatment products are shipped from our warehouse in Brisbane.

Do you offer faster delivery than usual?
Yes! If you need expedited delivery please send an email with your postage address, the item(s) you are interested in and size (if applicable) and the time frame you need to receive them to info@xma.com.au. We will check stock and email you a postage quote along with ordering options.

What if the item is not in stock when I order?
If your order is out of stock we will let you know what the estimated waiting time will be. Items out of stock can take up to 4-6 weeks to arrive to our warehouse, but normally you will only have to wait a few days. You are welcome to check the availability of any item by emailing us at info@xma.com.au . Please include the item name in your email.

Refund Policy

XMA Skin Therapy is backed by our unconditional 365 day satisfaction guarantee. No questions and no hassles. If for any reason you are not 100% satisfied with the product simply return the empty bottle or unused portion anytime within a whole year for a 100% money back refund.

Returning an Item

If you plan to return an item please call us first so we can get you a reference number and  then make sure you return your package with your receipt and a short note as to why you would like a refund to:

Returns Department
Integral Brands Py Ltd
PO Box 173
Lawnton QLD 4501

Phone: 1800 20 35 66

Damaged or Defective Products

We take great care to ensure that you receive quality goods. However, when you receive your package(s) please inspect it carefully as well as the items included.

Damaged Goods
Sometimes things happen during deliivery that we don’t expect.

If you believe you have received a damaged or defective product, please call or email us with specific information regarding damaged or defective products.

It is very important that you contact us before returning any products. We will provide you information that will make the return process as easy and efficient as possible.